GoToAssist® Corporate™ How It Works

GoToAssist Corporate makes it easy for your support organization to manage incoming support queries, provide service online and document representative and customer feedback.

Here's how it works:

Your customers' experience is key, so we offer many ways to connect with them.

For example, they can call in for a connection code or type a support request right on your Web site.

Then, with your customers' permission, GoToAssist Corporate initiates a connection.

Web Chat is also available for companies that want to instantly chat with customers. No download required.

Your representative can immediately diagnose, troubleshoot and resolve the issue using a variety of tools, including:

• Remote Diagnostics
• Chat
• File Transfer
• Remote Viewing and Control
• Reboot / Reconnect
• Team Collaboration

At the end of the session, both the customer and the representative can immediately comment on the support experience, enabling you to evaluate session metrics and maintain a high standard of customer satisfaction and loyalty.